tratesNeed a hand?
Send us a request about the waitlist, the demo, or your privacy.
We don’t have a support inbox yet. Send a request here for Unigentamos to review. To leave the waitlist immediately, use the removal link you saved when joining.
Helpful details
Include your alias, device type, app version, and a short description of what happened. Do not send passwords, one-time codes, payment-card details, other people’s answers, or private screenshots unless specifically needed for your request.
Mobile accounts
Account tools open with mobile access. Browser games can be played now.
A concern about someone in your circle
Open Circle → the connection → Report a concern. You can disconnect or block immediately. Reports are private to the moderation team.
Purchases and restoration
Open You → Wardrobe → Restore purchases. Use the same Trates account and store account. To cancel a subscription or request a store refund, use your Apple or Google purchase settings.
Account and privacy
You can export your own data in Settings & privacy. See account deletion instructions for removing your account or requesting help when you cannot sign in.